The UPS Store

I routinely visit my local UPS facility every morning to drop off packages for my e-commerce business. Over the past two months, I've successfully delivered approximately 1000 packages without any issues. However, today I received an email from a customer who ordered from us on 11/11 and has not yet received her order. Upon checking the tracking number, I discovered that the status for the item I sent on 11/12 is currently unavailable. Further investigation revealed another package with the exact same item and size box showing an "unavailable status" on 11/15. I acknowledge that it was an oversight on my part, as I chose not to obtain receipts to streamline the process due to the high volume of packages. I now recognize that this decision might be the root cause of the problem.

I went in to shred a box of old papers and paid over $30 to do so. I wanted to watch the shredding as several of the documents were personal in nature. The female clerk acted like it was A BOTHER to do the work.....picking up an item....looking at it.....and throwing it back in the box as if disgusted. Usually I don't write reviews, but this time I felt I had to. What an attitude. She didn't seem to understand that she is there to do a job and without customers, she won't have a job. Get an attitude adjustment, chick-a-dee. You are young and have a LONG working life ahead of you. You won't ever get me as a customer again....your attitude stinks.

Vic the owner & Bonnie and all the staff are truly amazing so helpful! I started going here for Amazon returns and realized they offer great printing services and the prices and quality are great! So I go often now for my business printing needs! Thx to all the staff for such great customer service!

Everyone is friendly. Felt like a valued customer. Overnight package arrived earlier than expected in the AM which was a nice surprise. Will use again and skip the competitors.

I've never had any issues since I've been using this store for the past 3 years. It can be annoying getting there and only one employee is working the register and another is doing something else, all while there is a long line of customers needed assistance, but I manage. I've dealt with rude employees, whether being ignored or like the employee is annoyed to be at work. It's overall been an okay place for me. There is an older gentleman who works there who I always prefer getting assistance with when I go there. He is very helpful and kind every time I get help from him, compared to others. But now to my issue and reasoning for 1 star... My home printer has issues every so often, so I've been coming here to get a document or 2 printed if it's important and I would bring my own thumb drive and use their computer to print what I needed. Every time I got a document printed, it would cost me between $1-2. The charges would be the obvious page fee and using the printer service, you know, the stuff that makes sense. I literally just printed a document this past Friday, July 14th and paid the typical price. I was in today to print one page document from my thumb drive and used their computer and at the register to pay, I find out I'm being charged a $3 computer fee for when you are on the computer for 1-15 minutes. From the time it took me to plug in my thumb drive, open the document, print and disconnect, you're going to charge me $3 for something that took me like 45 seconds to do? And after I found out about this ridiculous charge that they suddenly implemented, as the lady with dark hair explains, it's because of "new management", she also tells me it's cheaper to email the document to their store email and have them print it, so the charge would be $1.50 instead... are you kidding me?? I use the computer to print a paper and get the paper from the printer and bring it to you to pay for it and that charges me $3 for doing the work, but I email you a document and you print it for me and it's $1.50. This system that is set up makes absolutely no sense! And not only that, I've been coming here for a while and nobody, not one employee, not even once, ever mention about it being cheaper for me to email the document to the store for a lower charge price, than what I've been paying for these past 2 years. Terrible customer service!